![]() If you have trouble getting those third-party routers up and running, try connecting directly to the Wi-Fi on your Sonic RG and see if that works. If you are using a third party router (like an Apple Airport, or a Linksys router) then the Wi-Fi name and password will be specific to that device. If you just switched from your previous carrier to Sonic, or you've just received a replacement device, remember that your Wi-Fi network name has changed. Tip: Make sure you are looking for the right Wi-Fi name. The reboot process can take up to 5 minutes. To restart the RG, unplug the power cord for a full 30 seconds before plugging it back in and letting it boot back up. If you can see the other Wi-Fi networks, but not your Sonic network, first restart both your device and the residential gateway ( RG or router).If problems persist, we would strongly recommend contacting the manufacturer of the device. If you have verified Wi-Fi is enabled and are still having problems, a great next step would be to restart the device.On Windows computers, especially laptops, there usually isn’t a switch instead you’ll have a button on the keyboard to turn Wi-Fi On/Off. On most Apple computers and all smartphones, the Wi-Fi menu should say On/Off and have a little switch to toggle this. If no networks are being displayed, make sure your Wi-Fi is turned on.The first would be to swipe down from the top of the device's screen and select the Available Wi-Fi Networks option. There are two common methods to getting to the list of wireless networks. Mobile Devices: Mobile devices can vary depending on manufacturer. Once clicked, a list of available connections will pop up. Mac: The wireless icon will be in the top right hand corner and will look like a cone elongating upward and can be seen in the image below. Once clicked on, a list of available connections will pop up. The symbol itself is 5 bars that grow taller from left to right and can be seen in the image below. Windows: On the bottom right hand corner should be the wireless icon. Can you see other Wi-Fi networks in your networks list?.Here are some steps that might help you diagnose and address wireless issues on your own. It is incredibly useful, but is also a bit more complex than connecting your computer with an Ethernet cord. Wireless has come a long way in the past decade. You can also check out our quick Wi-Fi troubleshooting video. If there are any problems, see the below steps to troubleshoot why the connection is failing. ![]() Connecting your wireless device to the Wi-Fi network provided by your Sonic residential gateway is easy! See our Wireless Setup article for more information.Resetting the base station solves that problem. These issues are sometimes caused by the AirPort's settings' becoming corrupt. I see no reason other than a hardware issue why the computer won't see it, unless the computer has an OS issue. Resetting the device shouldn't resolve the computer not seeing it, unless you intentionally set the base station not to broadcast the SSID. ![]() In this case, you may want to take your AirPort to an Apple Store. If you can't connect to your AirPort even after a hard reset, your AirPort probably has a hardware problem of some kind. Below are links to instructions for each model: This will more or less restore your AirPort to its "out of the box" configuration.ĭepending on your model of AirPort, the hard reset process will vary. *Unplug the AirPort, plug it back in, let it start up, and rescan.* When connecting the Ethernet cable to your AirPort, be sure to plug it into a LAN port, not a WAN port. This not only provides a reliable route but also can circumvent problems caused by misconfigured wireless settings. ![]() *Connect the AirPort to your computer with an Ethernet cable and rescan.* When AirPort Utility can't find your AirPort (or Time Capsule), here are a few simple things to try: ![]()
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